Website Maintenance Agreement
This agreement is between Touché Studio and you, the Client.
Client is contracting Touché Studio as a provider of web site maintenance services as long as your website is hosted with us. Services not considered ‘standard website maintenance’ are subject to be charged at a regular hourly rate (please see the pricing page for the current rate), and will not be considered part of this contract.
What we offer:
Many people encounter problems with their websites due to the fact that not all browsers render sites in the same way. While it may look fine in one version, it could appear completely different in another.
In order to ensure consistency of design across the growing number of browsers, a site needs regular testing. This is no easy task, requiring both sufficient time and know-how.
At Touché Studio we are dedicated to regular monitoring and updating to ensure impeccable performance across all major browsers.
Hacking is a growing concern for on-line businesses. As attacks adapt and become ever more sophisticated by the day, it is more important than ever to take measures to protect your websites against hidden viruses and malicious software.
Touché Studio will make sure you have the defenses you need, utilizing the latest security software to prevent hackers from gaining access to your site. We can also protect your emails from spam attacks, which can be troublesome and frequent if not dealt with efficiently.
Onpage SEO such as Meta tags (title, description, keywords), alt tag, h1, h2, h3. (included in all our plans starting January 2018). Previous year plans may not include this option.
It is extremely important to ensure that your information is backed up in order to avoid losing hard-earned work, information and/or software.
Touché Studio will perform regular and thorough backups of your site so that it may be fully restored in case of loss.
We’re here should you need us for consultation and advice. We’re not just experts in building websites, we are also experts in the web. We’re aware of what other sites are doing and what is possible.
We will share what we have learnt from other projects and from the industry at large. You can then decide which of these ideas apply to your business.
Today’s rich Internet experience is only possible because of functionality plugins. Some plugins work independently of your website’s content and ﬁles, just adding a little something special to the page. Others require modiﬁcation of content and ﬁles, including changes to your database.
Some plugins may become outdated and no longer work with the newest version of your website software. Plugins may need upgrading to accommodate the newer version, or become obsolete with the improvements in the website software.
We will monitor your website functionality to ensure that everything is working as it should and upgrade where necessary.
Hosting is necessary in order to get your site onto the world wide web. However, it is also prone to being problematic and ‘crashes’ resulting in sites going offline are unavoidable from time to time.
The reasons for this downtime are numerous and the fault does not always lie with the hosting company itself. There may problems with connectivity beyond their control, for example. In an attempt to protect themselves, website owners usually opt for a hosting company with an uptime guarantee of anywhere between 95-100%. Unfortunately, these figures are largely unreliable and do not serve as a guarantee but rather as a marketing ploy to encourage people to sign up with them.
Downtime is highly inconvenient for any website owner and when it happens it is important to have someone on hand to help. Contacting the hosting company directly in the event of problems can lead to lengthy and complicated email conversations as many are now unreachable by telephone. Touché Studio’s monthly maintenance plans include hosting and we will do everything possible to sort out the situation as quickly as possible.
Touché Studio shall provide Client with minor updates to the website for an indefinite period of within this contract. The contract will be paid on a Monthly Basis with the 1st payment due as soon as the website is live, or as soon as you agree to our service offer. The payment is due at the same date of each month. For websites built by Touché Studio, the minimum period of agreement for maintenance between both parties is 1 year. After that period, the client may choose another provider without incurring any cancellation charges.
During the duration of this contract, the Client agrees that Touché Studio will be the sole provider of maintenance services for the web site, and no other party will have access to or rights to change the web site. If a party other than Touché Studio makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above.
Deadlines & Deliverables:
Touché Studio will respond to all maintenance requests from Client within 72 hours, via email or the support ticket portal, with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 18:00 GMT may not be completed until the next business day unless prior arrangements have been made. Most work will be done within this time frame, this is mostly precautionary.
Touché Studio will adhere to all quoted deadlines for the deliverables in the maintenance requests at all possible costs. In the event that Touché Studio has any issues in delivering on a quoted deadline, Client will be notified via email or through the support portal the reasoning for any change.
Any revisions, additions or redesign Client requests Touché Studio to perform that is not specified in this document shall be considered “additional” and will require separate agreement and payment. Touché Studio shall advise Client on any requested work that falls within these bounds.
In the event Client chooses to no longer do business with Touché Studio, Client must advise Touché Studio in writing. The Client is required to give Touché Studio a 30 days notice or one complete billing cycle, during which Touché Studio will prepare your website for migration, and where Client will make sure that their website is functional with another provider by the end of their billing cycle. Licenses will be deactivated and are not transferable. The Client will have to purchase licenses of their own, using their own accounts. Touché Studio will delete your website and all of its content on the end of the billing cycle date. No other services or requests will be rendered during this migration period.
Working with Touché Studio means you agree to the terms of this agreement.