Ongoing care
for sites that work.
Monthly retainer for content updates, security patches, speed optimization, and same-day urgent fixes. We’re 1 message away — for life. No tickets, no support tiers, no “the developer is on PTO.”
// Same-day urgent fixes · Daily backups · 24h response · EN + FR
// 02 — WHY OUR MAINTENANCE
Four reasons clients keep us on retainer.
01 — Response
Same-day urgent fix slots.
Site down? Plugin broken? Form not submitting? Urgent issues get same-day attention during business hours, Monday to Friday. No tickets, no support tiers, no waiting for a “manager.”
02 — Maintenance
Plugin + WordPress patches managed.
WordPress core, plugins, and themes updated monthly. Compatibility tested on staging before production. Custom code stays maintainable because we wrote it — no “we lost the dev who built this” excuses.
03 — Watchful
Performance + security watched.
Page speed, Core Web Vitals, uptime, and security all monitored continuously. We catch regressions before users notice them. Daily off-site backups retained 30 days.
04 — Predictable
Predictable monthly cost.
Fixed monthly fee, billed on your cycle. Cancel anytime. No retainer minimums that force you to keep paying when you don’t need help. No surprise invoices.
// 03 — WHAT’S INCLUDED
Everything in a Touché maintenance plan.
Two tracks — informational websites and ecommerce — each with three tiers. Monthly billing, cancel anytime. Everything below is in every tier:
- Monthly WordPress core + plugin updates
- Security scanning + patch management
- Daily off-site backups (retained 30 days)
- Uptime monitoring (15-min checks, alerts on downtime)
- Page speed + Core Web Vitals monitoring
- Same-day urgent fix slots (Mon–Fri business hours)
- Content updates (hours per plan tier)
- Schema markup adjustments as needed
- SSL + DNS + email deliverability monitoring
- Quarterly strategy + performance review
- Slack/email channel for ongoing questions
- Bilingual content updates (EN + FR)
// 04 — OUR PROCESS
From signing to taking over your site.
14 days, four phases.
01
Days 1–2
Audit
Full audit of your current site: stack, vulnerabilities, performance baseline, backup status, plugin inventory. Output: a risk + opportunity report.
02
Days 3–5
Stabilize
Critical patches applied. Backups configured to off-site storage. Monitoring + alerting wired up. Your site is now safe to maintain.
03
Days 6–10
Optimize
Performance tuning, schema cleanup, security hardening. Lighthouse mobile goal: 90+. Anything blocking that gets fixed.
04
Days 11–14
Hand-off
You get the audit report, the new dashboards, and your dedicated channel for ongoing requests. We’re on retainer from this day.
// 05 — GET A QUOTE
Priced to your project,
not to a template.
Every engagement is scoped individually — locked scope, no surprise invoices. Tell us what you need and we’ll send back a clear, fixed quote.
// 06 — FAQ
Maintenance questions
clients ask before signing.
What if I don’t need updates this month?
Plan hours don’t roll over, but unused capacity buys you faster turnaround on urgent fixes when you need them. Maintenance is mostly insurance — the months you don’t need anything are the months your site is healthy and not under attack. That’s the point.
Do you do maintenance on sites you didn’t build?
Yes, with a one-time audit (priced by site complexity). We assess the existing codebase, identify risks, and clean up known issues before taking on ongoing maintenance. Some sites we decline — heavily-customized Elementor builds or sites with shaky foundations aren’t worth the maintenance risk.
What happens if WordPress breaks during an update?
We update on staging first, test for breakage, then push to production. If something breaks despite testing, we have backups from before the update and can roll back in minutes. We’ve never had a maintenance update break a production site for more than 30 minutes.
Can I downgrade or cancel?
Yes. Month-to-month, cancel anytime. If you cancel, you keep your site, your code, your backups, your everything. No lock-in clauses, no “data fees” to retrieve your stuff.
How do you handle backups?
Daily off-site backups retained 30 days. Plus pre-update snapshots before every WordPress / plugin update. Stored separately from your hosting account so a host-level incident doesn’t take both your site and your backups.
What if there’s a security incident?
We monitor 24/7 and respond same-day on business hours, next-business-day otherwise. If something happens after-hours and you need us, you have an emergency contact. We’ve never had a client compromised on Care or Care+ tier.
Why pay for a real maintenance retainer instead of a cheap plan?
Because cheap plans are automated plugin updates with no human in the loop — and the day something breaks, you’re paying emergency rates anyway. Our plans include staged updates, real backups, monitoring, and human attention. Different product.
Ready to stop worrying about your website?
30-min discovery call. No pitch deck.